Return Policy

At Mally, we are committed to ensuring you are satisfied with your purchase. If you’re not completely happy with your order, we offer a 30-day return window from the date of delivery on most items. Below are details of our return policy, including specific guidelines for products sourced from our suppliers.

General Return Policy

Eligibility: To be eligible for a return, the item must be unused, in original condition, and in its original packaging.

Return Window: Returns must be requested within 30 days from the delivery date. After 30 days, we cannot offer you a refund or exchange.

Return Process: To initiate a return, please contact our support team at (email) with your order number and a brief description of the reason for your return. Once approved, we’ll provide you with instructions on how to return the item.

Customer Responsibility: Customers are responsible for the return shipping costs unless the item arrived defective, damaged, or incorrect.

Return Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Restocking Fee

Certain items may be subject to a restocking fee. This will be clearly noted in the product listing or during the return process.

Items sourced from different suppliers may have different return policies. We will provide you with specific return instructions once your request has been processed.

If you have any further questions or would like to return an item, please contact us.

Thank you for shopping with us!

Mally